Swift Disability Services Privacy Policy
Swift Disability Services Ltd. (“SDS”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information, in providing our services to you.

The privacy of our users is of great importance to us. By visiting our website located at www.swiftdisability.ca (the “Website”) or accepting the related Services in any manner (as those terms are defined in our Client Services Agreement), you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

  1. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals or information that is linked to an identifiable individual (“Personal Information”). This Privacy Policy does not apply to the practices of companies that we do not own or control, including those of the Physicians with whom we communicate and receive information from on your behalf or those of government agencies such as the Canada Revenue Agency (the “CRA”).

Physicians are responsible for their own privacy practices, including getting consent to collect, use and disclose patient Personal Information and/or personal health information as may be required by law. Likewise, government agencies are responsible for their own privacy practices regarding the personal information they collect, use, and disclose.

  1. COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA

2.1 User Data

In order to use our services, you must first provide us with your basic contact information and condition history. This Personal Information includes, but is not limited to:

  • your first and last name;
  • your email address;
  • your home address;
  • your phone number; and
  • general information about your medical condition and possible claim.

This Personal Information is collected from you directly. We use it to establish your SDS file and to provide you with the required paperwork so we may facilitate your disability claim.

Our agents may contact you to collect further Personal Information where required, which may include:

  • your Social Insurance Number;
  • medical information and history;
  • banking or other information regarding your method of payment; and
  • your medical practitioner’s contact information.

This information is used to facilitate your disability claim and to process payments. With your permission, and as required, we may contact your medical practitioner to obtain additional information and/or we may transmit information you provide to us to your medical practitioner in order to facilitate your claim.

 

2.2 Website Data

SDS may also collect certain information from users of the Website through web forms that collect your contact and general medical information as described in section 2.1, above, and may also collect Internet addresses, time spent visiting or logged into the website, and other usage data (“Website Data”). This information is logged to respond to user queries, provide ongoing email updates, and to continually improve the quality of the Services.

The Website uses technologies such as cookies, beacons, scripts, and tags. These technologies may be used for analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. Various browsers may offer their own management tools for removing these types of tracking technologies.

  1. STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION

SDS stores its User and Website data, including Personal Information, using cloud services on servers located in North America. By submitting Personal Information, you agree to this transfer, storing or processing of your Personal Information in Canada and United States by our service providers (including those mentioned in Section 4.1). You acknowledge and agree that your Personal Information may be accessible to law enforcement and government agencies in those countries under lawful access regimes or court order.

  1. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

4.1.     Service Providers and Business Partners

We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the SDS and related Services In particular, SDS uses cloud services provided by GoDaddy INC., which service providers may be replaced or supplemented by SDS from time to time. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of software licensing, maintenance services, database management, Web analytics and general improvement of the SDS and related Services.

4.2.     Business Transfers

If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.

4.3.     With Your Consent

If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain your express consent as required under applicable privacy laws.

  1. RETENTION

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

  1. ACCESS, CORRECTION AND ACCURACY  

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information.  Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user.  In such circumstances we will provide reasons for the denial to you upon request.  We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate.  As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information.  Having accurate Personal Information about you enables us to give you the best possible service.

  1. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

  1. ADDITIONAL INFORMATION

Questions regarding this Privacy Policy or SDS’s privacy practices should be directed to:

Attn: Ryan Brinkhurst

Swift Disability Services Ltd.

2717 Murray St.

Port Moody, BC

V3H 1X1

Email: swiftinfo@swiftdisability.ca

 

Last Updated: March 1st, 2019

Frequently Asked Questions The below FAQs are common questions we get from customers. For more clarification or if you have any other questions – please give us a call and we would be happy to answer all of your questions.
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