Physicians are responsible for their own privacy practices, including getting consent to collect, use and disclose patient Personal Information and/or personal health information as may be required by law. Likewise, government agencies are responsible for their own privacy practices regarding the personal information they collect, use, and disclose.
- COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA
2.1 User Data
In order to use our services, you must first provide us with your basic contact information and condition history. This Personal Information includes, but is not limited to:
- your first and last name;
- your email address;
- your home address;
- your phone number; and
- general information about your medical condition and possible claim.
This Personal Information is collected from you directly. We use it to establish your SDS file and to provide you with the required paperwork so we may facilitate your disability claim.
Our agents may contact you to collect further Personal Information where required, which may include:
- your Social Insurance Number;
- medical information and history;
- banking or other information regarding your method of payment; and
- your medical practitioner’s contact information.
This information is used to facilitate your disability claim and to process payments. With your permission, and as required, we may contact your medical practitioner to obtain additional information and/or we may transmit information you provide to us to your medical practitioner in order to facilitate your claim.
2.2 Website Data
SDS may also collect certain information from users of the Website through web forms that collect your contact and general medical information as described in section 2.1, above, and may also collect Internet addresses, time spent visiting or logged into the website, and other usage data (“Website Data”). This information is logged to respond to user queries, provide ongoing email updates, and to continually improve the quality of the Services.
The Website uses technologies such as cookies, beacons, scripts, and tags. These technologies may be used for analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. Various browsers may offer their own management tools for removing these types of tracking technologies.
- STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION
SDS stores its User and Website data, including Personal Information, using cloud services on servers located in North America. By submitting Personal Information, you agree to this transfer, storing or processing of your Personal Information in Canada and United States by our service providers (including those mentioned in Section 4.1). You acknowledge and agree that your Personal Information may be accessible to law enforcement and government agencies in those countries under lawful access regimes or court order.
- DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
4.1. Service Providers and Business Partners
We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the SDS and related Services In particular, SDS uses cloud services provided by GoDaddy INC., which service providers may be replaced or supplemented by SDS from time to time. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of software licensing, maintenance services, database management, Web analytics and general improvement of the SDS and related Services.
4.2. Business Transfers
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
4.3. With Your Consent
- ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
- ADDITIONAL INFORMATION
Attn: Ryan Brinkhurst
Swift Disability Services Ltd.
2717 Murray St.
Port Moody, BC
Last Updated: March 1st, 2019